Don't just listen to what...

Don't just listen to what someone is saying. Listen to why they are saying it.


Never laugh at anyone's dreams....

Never laugh at anyone's dreams. People who don't have dreams don't have much.


When you say, "I'm sorry,"...

When you say, "I'm sorry," look the person in the eye.


Give people more than they...

Give people more than they expect and do it cheerfully.